About Us

Satellite Office provides premium staff offshoring solutions for small to medium sized businesses, assisting them to build their own dedicated teams in the Philippines. Using our 20+ years experience in the BPO industry, we will build and manage tailored offshore teams for each client we partner with.

Our Story

  • Satellite Office Team

  • Vision, Mission and Values

Michael McRitchie

Chief Executive Officer

A proven and highly effective senior corporate professional, Michael is the head of Satellite Office which he created in 2013. He has 23+ years of international, business transformation, e-commerce, advisory…

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Damien Sydney

Business Development Manager

Damien is a senior business development executive who specialises in identifying businesses that would benefit our premium offshoring solution as well as providing tailored consultative advice on implementation…

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Nicola Ker

Marketing Manager

Nicola is a marketing and communications expert who manages Satellite Office’s key marketing, branding and PR initiatives in conjunction with our Marketing Agencies and our Manila office…

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Jeff Blake

Country Manager

Jeff is a highly experienced American expat senior executive, having worked for over 18 years in the Philippines BPO / offshoring sector. Jeff is responsible for all operations and support services performed in Manila…

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Clinton Marsh

Chief Technology Officer

Clinton is an American expat who leads a large IT team managing end-to-end IT operational risks on behalf of Satellite Office and our clients. He is responsible for the business critical IT systems such as voice and data…

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Jeremy Bantuchan

Account Manager

Jeremy oversees and facilitates the requirements of our portfolio of clients on site, working closely with our Manila based Recruitment, HR, IT and facilities teams. Jeremy is critical to managing…

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Lilibeth Cuarteros

Finance Manager

A vital member of the Satellite Office Executive Team, based in the Manila office and has responsibility for Finance, Treasury and Banking, Cash Flow Management, Budget and Expense, Compliance and related Internal…

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Nikko Tani

Recruitment Manager

Nikko is a dynamic recruitment specialist with over 14 years’ experience in the Filipino market. He leads the specialised Recruitment Team, managing all candidate sourcing and placement across our client base and works…

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Noreen Terrante

Human Resources Manager

Noreen is in-charge of all facets of HR including On-boarding and Personnel Administration, Compensation and Benefits Management, Philippine Labor Relations, Employee Engagement, Talent and Organisational…

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Australian Team

Michael McRitchie

CEO & Founder

A proven and highly effective public and private company CEO with 23+ years of international, business transformation, e-commerce, advisory and broad executive management experience.

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Damien Sydney

Business Development Manager

Damien is a senior B2B business development executive that specialises in identifying businesses that would benefit our premium offshoring solution as well as providing tailored consultative advice.

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Nicola Ker

Marketing Manager

Nicola is a marketing and communications expert who manages Satellite Office’s key marketing, branding and PR initiatives in conjunction with our Marketing Agencies and Manila office.

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Philippines Team

Jeff Blake

Country Manager

Jeff is a highly experienced American ex-pat senior executive, having worked for 18+ years in the Philippines BPO / offshoring sector.  Jeff is responsible for all operations and support services performed in Manila. 

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Nikko Tani

Recruitment Manager

Nikko is a dynamic recruitment specialist with 14+ years’ experience in the Filipino market.  He leads the specialised Recruitment Team, managing all candidate sourcing and placement across our client base. 

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Noreen Terrante

Human Resources Manager

With 15+years’ experience, Noreen manages end-to-end HR including On-boarding, Compensation and Benefits, Philippine Labor Relations, Employee Engagement, Talent and Organisational Development.

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Clinton Marsh

Chief Technology Officer

Clinton is an American ex-pat executive is responsible for end-to-end IT operations, business critical IT systems such as voice and data architecture, IT infrastructure, NOC and customer systems integration.

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Jeremy Bantuchan

Account Manager

Jeremy oversees and facilitates the requirements of our portfolio of clients on site, working closely with our Manila based Recruitment, HR, IT and facilities teams.

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Lilibeth Cuarteros

Finance Manager

A vital member of the Satellite Office Executive Team, Beth has responsibility for Finance, Treasury and Banking, Cash Flow Management, Budget and Expense, Compliance and related Internal Controls.

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Our Vision

Satellite Office’s Vision is to improve the performance and competitive position of Australian companies by making operational improvements and lowering their cost base, unlocking capital to reinvest in their business.

Our Mission

Satellite Office aims to achieve its Vision by:

  • Enabling our clients to grow and improve their business by providing leading, tailored, offshoring solutions in the Philippines
  • Delivering the highest quality solutions, by applying best practices and investing in proven industry leading IT infrastructure
  • Securing the best talent available and committing to personal professional development for our employees
  • Focusing on exceeding expectations of our clients and employees
  • Being a leading industry advocate communicating the benefits of offshoring to the Philippines for Australian companies, as well contributing to the development of the Philippines

Our Values

  • Professionalism: We deliver high quality service, focusing on exceeding the expectations of clients using the best people, tools and industry practices.
  • Continual Improvement: We always strive for improvement in everything we do, including for our clients, our operational performance and developing and improving our people.
  • Integrity and Transparency: We act responsibly, with honesty and openness. We always demonstrate ethical behaviour in our dealings with our clients, our team and our community.
  • Social Responsibility: We aim to make a positive impact on the people and communities we interact with, across both Australia and the Philippines.

Looking to Lower Your Operating Costs?

Offshoring can help you lower your operating costs with annual savings of up to $90,000 per employee. Get an in-depth assessment and find out more about the cost-saving options you can expect.

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Why Satellite Office

  • Annual cost savings of $40K to $90K per person
  • Premium Filipino talent recruited to suit your requirements
  • Flexible options from 1 staff to 100+
  • Execution focused on delivering performance improvements
  • Australian business with proven track record

“Satellite Office provides an exceptional level of service. We'd be more than happy to recommend Satellite Office to any organisation looking to develop an offshore capability.”

- Michael (Client) - IT Consulting Company

 

Frequently Asked Questions

  • About Satellite Office

  • Why choose Satellite Office?

    Satellite Office is a premium offshore services provider offering superior levels of service across our end-to-end solution. We have experienced cross-cultural management team composed of Filipinos and expatriates with years of experience in the BPO industry as well as dealing with foreign clients and businesses of all scales. We always keep communication lines open and ensure transparency in all processes, so our clients are continually up-to-date and informed about their business operations in the Philippines.

    In addition, Satellite Office is the only known provider with highly skilled and experienced management teams based permanently in both Australia and the Philippines.

  • What sets Satellite Office apart from other offshoring companies in the Philippines?

    We provide a highly consultative service to our clients and take a partnership approach. Our unique value proposition begins with our Account Management presence in Sydney which helps us to deliver a personal, 'hand holding' approach to our clients which continues through the life of the client. The Sydney Team is headed up by Michael, who brings a high level of business expertise and change management experience having headed up both public and private companies. Our team in Manila is led by Jeff Blake, a highly experienced senior executive having worked for over 17 years in the Philippines BPO / offshoring sector. Jeff is responsible for all operations and support services performed in Manila for Satellite Office. This combination of highly experienced senior executive talent in Australia and the Philippines provides a strong point of difference to other Offshoring providers.

    In addition, our specialised recruitment professionals aim to recruit the best talent for any given role at the agreed budget. Our approach is to partner with our clients, by understanding their business and talent requirements, across technical and non-technical roles, to build their own teams sourced from a highly experienced, English speaking, and university educated talent pool. Each person we endorse for processing has been finely screened to match the client’s specific needs and our in-depth research of the talent market. We focus on quality, and efficiency, continuously communicating with all points of contact to ensure that hires are not only the best fit for the job specification, but are also a great cultural match for our client, maximising the opportunity for them to contribute towards the growth and success of our clients.

    Our on-going quality of services and operations also ensures an above industry average for client and staff retention. Satellite Office invests considerable time and resources into creating an exceptional work environment, both within our facilities as well as extra activities and engagement outside of the work environment.

  • About Satellite Office Offshoring Process

  • Is there a minimum term required under the Full Service Model?

    Yes. Minimum term is 6 months. Some of our clients choose to sign longer term agreements to enjoy improved terms

  • How do I communicate with my Leased Staff?

    Satellite Office provides your Leased Staff with PCs, soft phones, headsets and webcams, with optional hard desk phones. You will be able to contact your Leased Staff via telephone, or engage in a video conference with your Leased Staff through Skype or other video conferencing options.

  • How can I efficiently manage my team?

    The most effective method in managing a remote team is treating them as part of your team. This is as simple as regular communication via Skype, email or instant chat, as well as including the team on company communications. Filipino staff are highly committed and effective and place high emphasis on team culture. This can also include facilitating local social interaction on a semi-regular basis. Our team will support you in this process.

  • Is there a minimum or maximum number of Leased Staff members I can hire through Satellite Office?

    There is no minimum or maximum number of Leased Staff team members you can hire through Satellite Office. The model is effective with a team from as little as 1 staff and upwards to very large teams in excess of 100 staff, with flexibility to scale up and down.

  • What will Satellite Office provide my team?

    Satellite Office provides Leased Staff with a high-quality working and office environment, including the latest technology, ultra-modern and premium office facilities in prime CBD locations in either Makati or Bonifactio Global City, with the latest desktops, business-grade broadband, and a host of productivity tools.

  • About Risks in Offshoring

  • How do I ensure that the employees possess the skills and attitude needed for the job?

    Our highly experienced and specialised recruitment team use a great combination of established recruitment processes together with new and advanced cloud based recruitment tools, including video interviews and selective skills-based testing. This allows us to effectively screen the employees we are hiring and evaluate if it matches the client requirements. The clients are also involved in the interview and selection processes to ensure that all employees hired are a great fit for any given position. Our recruitment process also includes conducting a thorough background check.

  • Can I cancel the staff leasing service if the process is completed & there isn't a suitable candidate?

    To date, clients have not experienced difficulty in finding the employee they need in the Philippines. However, in case this occurs, clients would only be invoiced once a candidate has successfully signed an employment contract (with the client’s final approval) and they commence employment.

  • How does Satellite Office protect intellectual property?

    The following issues are key to intellectual property:

    • Creation: The employment contract explicitly states that all work created by your Leased Staff while performing their duties are taken to be your exclusive property.
    • Protection: Satellite Office has a range of physical, systems based and contractual protection mechanisms to protect your intellectual property by preventing theft or breaches in confidentiality. Satellite Office maintains a highly secure work environment monitored by security personnel, including Biometric access, Employee ID and proximity cards as well as additional security measures. There is also a Data Protection Policy which all Leased Staff are obligated to follow.
  • How can my Leased Staff securely deliver finished work?

    Your Leased Staff only take direction from you in relation to their day-to-day tasks. You need to instruct them and direct them in this regard. In relation to security, we can assist you achieve a highly secure work environment, in a similar way to your local office, or in many instances an improvement on this. If required, clients are also able to establish a virtual private network (VPN) to our office.

  • In the event of a system failure, is Satellite Office under obligation to fix the system?

    Satellite Office provides full system backup and 24/7 IT support from our central NOC, which covers provision of emergency power, redundant internet connection, and other amenities necessary for business operations. This provision is included in our client proposal and agreement.

  • About Benefits and Termination

  • What is the total cost for the Leased Staff?

    The total cost for the Leased Staff is an all-inclusive fee including 2 components, being the Direct Leased Staff Costs as well as the Monthly Solution Fee:

    1. Satellite Office does not include any mark-up or generate any fees for the Direct Leased Staff Costs. These costs include Gross Salary, Mandatory 13th Month Pay, Private Medical Insurance and Employer Statutory Costs. These costs can also include optional staff bonuses, or the provision for a free lunch.
    2. The Monthly Solution Fee includes the provision of the complete Managed Solution, including Serviced Office, Staff Leasing, IT Support, HR, Payroll and other support services.

    Significant cost savings of between $35,000 to $85,000 are achieved per person, depending on the role, compared to the Australian equivalent

  • Is it possible to provide a medical benefit for the employees?

    Yes. Aside from the government-mandated Philhealth contribution, Satellite Office provides an additional healthcare insurance for all employees as well as dependents where approved. The cost for the health cover for the employee only is approximately PHP 1,000 (AUD $26) a month.

  • What will happen if after several months we don't want an employee because of the quality of his work?

    Philippines staff generally have a 6 month Probationary Period. During this period, there are evaluation pit-stops on the 3rd and 5th months of employment. Satellite Office will assist in ensuring performance evaluation is managed in accordance with the local labour code by providing proof and necessary documents.

    The 5th month will be the deciding month to confirm the status of the employee into a regular post. If a termination occurs during the 6-month period, employers are required to provide a 1-month notice period, unless there is a just cause (defined under the labour code).

    However, for regularized employees with more than 6 months tenure, employers will need to provide 1-month notice and severance pay equivalent to years of tenure (i.e. 1-month x years of service). Unless there is a justifiable ground for termination and due process is covered as per labour law.

Offshoring Solutions

Build your dedicated team in the Philippines
Significant cost savings with operational improvements

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