Jeremy is a key member of the Satellite Office Executive Team based in Manilla. As Account Manager Jeremy oversees and facilitates the requirements of our portfolio of clients on site, working closely with our Manila based Recruitment, HR, IT and facilities Teams. Jeremy is critical to managing operational matters in Manila, working in collaboration with our clients and our Executive Team in Sydney.
Jeremy’s extensive client facing experience and organisational skills, gained over 10 years of professional work in Human Resources and People Management ensure that he is well-equipped to deal with multi-faceted nature of his role as Account Manager for Satellite Office’s client base.
Jeremy started his career in the BPO (Business Process Outsourcing) industry in 2004 as a Technical Support Specialist. He went on to lead and manage a team of customer support professionals and initiated different projects to improve performance and service delivery focusing on training, quality, and client and product management.
He then moved across to HR and Recruitment as Recruitment Officer at ePerformax Contact Centers & BPO where he initiated different talent sourcing campaigns and marketing activities for volume recruitment and non-agent/executive searches. From there, he has worked on end-to-end recruitment, labour relations, compensation and benefits management, corporate branding, corporate communications, vendor management, process improvements, budget management, and talent retention.
Jeremy has worked for large corporations including as a service provider to Palmolive and Del Monte as well as local companies including hibu (Philippines) Private Limited, Inc. and Confusion factory Inc. His considerable ‘on-the-ground’ working knowledge of the business landscape of his native Philippines is fundamental to the team.