After Hours Consultant Mandarin Speaking

Experienced Travel Consultants – 24/7 Team (Night Shift Duty)

Location: SM Aura, Taguig City


About the Opportunity

We believe that the success of our company depends on the success of our people, which is why we

are looking for experienced Travel Consultants to join our new 24/7 (night shift) team in Manila.

In this varied role you will belong to a team of travel sales professionals dedicated to delivering a 24/7 after-hours

travel booking service for our Leisure and SME business customers.


The core functions of this role will be to provide:

• 24/7 Phone and email booking service

• Service online customers’ land booking needs

• After-hours emergency assistance to Flight Centre Greater China customers

• Online booking tool support

• Emergency ticketing support

• High levels of customer service to Flight Centre customers

• Contribute to a motivated & supportive team environment


We are looking for talented and motivated individuals with:

• A solid background in travel sales consulting (at least 2 years), combined with expertise in fares & ticketing

• Excellent written and spoken language skills in both English & Mandarin

• Outstanding customer service and problem solving skills

• Good communication & interpersonal skills, with the ability to make your clients feel cared for

• GDS proficiency e.g. Galileo, Amadeus


What you’ll Gain:

• Healthy base salary plus an extremely generous commission structure: sell a product you love while

Maximising your own earnings

• Ongoing learning opportunities, including leadership development

• Exceptional career progression with worldwide opportunities

• An encouraging, harmonious work environment and a strong culture of reward and recognition

• Free health insurance (after probation period completed)