Be part of an Australian e-commerce pioneer.

Join today and be part of a dynamic, and fast growing e-commerce business

An attractive package will be given to the successful candidate

Pet lovers and those with pet care experience are highly encouraged to apply


Responsibilities:

  • Support your colleagues to ensure positive outcomes for customers
  • Receive and process customer orders while seeking to encourage uptake of our subscription service and the sale of other complimentary products
  • Use defined procedures to assist in resolving customer queries
  • Respond to Live Chat queries in a timely manner.
  • To proactively contact customers to resolve potential issues including but not limited to following up on failed payments, communicating delayed orders and other customer impacting scenarios.
  • Maintain all customer interaction within Zendesk.
  • Develop relationships with key individuals within the business.
  • Ensure adherence to roster is maintained to assist the smooth operation of the Customer Service function.
  • Provide feedback and suggestions proactively and when requested
  • Other ad hoc duties as may be required to improve the general customer experience
  • Other responsibilities that may be assigned to you

 

Experience/Qualifications:

  • Must have attended at least 2 years of college/ university program
  • Excellent English communication skills (verbal and written)
  • Must have at least worked for 2 years in a BPO/ call center company for a customer service program
  • Experience in providing customer service support for Australian clients (preferred)
  • Understanding of pet care is an advantage
  • Must be proficient in using Microsoft Office
  • Strong attention to detail and must be proactive
  • Candidate must be willing to work at Bonifacio Global City
  • Candidate must be willing to work in a dayshift schedule
  • Problem solving and analytical skills, including the ability to identify issues and suggest solutions