Participates in every aspect of the solution implementation from analyzing the customer’s business requirements to configuring the Microsoft Dynamics application to meet the customer’s needs.
Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.
Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality.
Demonstrates experience in use of the prescribed Microsoft Dynamics implementation methodology, Sure Step and B4; Agile understands the key activities and deliverables for the client engagement and internal projects.
Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
Responsible for configuring and customizing the Microsoft Dynamics application to achieve the customer’s business requirements.
If modifications/customizations are required, either to processes or to the Microsoft Dynamics application, the Application Consultant facilitates the customer’s decision-making process and develops the functional design document that will drive the development process.
Responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application.
Has industry experience and understands challenges and risks when implementing vertical applications.
Write one blog post per month that meets the SMS minimum standard for Blog posts.
Complete all Microsoft Dynamics CRM eLearning on current version and future versions when they become available.
Plans and oversees the execution of the UAT in collaboration with the project manager and gathers early user feedback on the solution from key customer stakeholders.
Work within a team to provide-
Assistance in the estimation of projects
Input into Software architecture d
Completion of allocated tasks
Problem solving and escalation of issues
Provision of regular feedback, mentoring, coaching and assistance to the team’s development needs;
Review and assist with the development of new team standards, methodologies and processes to increase both the quality and efficiency of the development work
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
2 to 5 years of experience in Dynamic CRM Project Implementation.
Demonstrated ability to:
Analyze and understand business problems.
Model data and processes.
Conduct workshops and training sessions.
Plan and carry out system and user acceptance testing.
Familiar and experienced in:
Core application functionality
Application technology stack
Related Microsoft technologies such as Microsoft SQL Server, Microsoft Exchange Server, Microsoft .NET, Microsoft Office SharePoint Portal Server, Microsoft BizTalk Server.
Successful completion of applicable product certification exams.
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