Services

Flexible service options to suit your business

Service Options

Build

(Full Service Model)

Incorporate

 

Transfer

(Own Premises)

Initial Assessment

Optional

Optional

Optional

Serviced Offices
Staff Leasing
Support Services      
Recruitment

Optional

Optional

Human Resources

Optional

Optional

Payroll & Compliance

Optional

Optional

IT Helpdesk & Technical Support

Optional

Optional

Specialised Training

Optional

Optional

Optional

Commercial Real Estate
Day-to-Day Operations

Client

Client

Client

  TYPICAL MODEL    

Our unique Full Service Model has a number of key features:

  • Annual cost savings of $40,000 to $90,000 per person
  • We partner with our clients to build their own dedicated team in the Philippines, servicing the client exclusively, reporting directly to their management
  • Implementation performed to deliver operational improvements
  • Well suited to a broad range of disciplines across most industries (Areas of Expertise)
  • Flexible options from 1 staff to 100+, with ability to scale up or down
  • Client retains Intellectual Property, control and company culture

Initial Assessment

Satellite Office has expertise in performing an ‘Initial Assessment’ for your business as an optional service. This provides assistance to Management, including preparation of any board type paper, with the following features:

  • External initial assessment of client needs and opportunity
  • Detailed outline of cost savings
  • Recommendations with a tailored solution, focusing on making operational improvements to your business
  • Human resources plan, including job descriptions, reporting lines and management structure
  • Implementation plan with timelines

Premium Serviced Offices

Facilities in 5 locations in the 3 major Metro Manila CBDs, as well as Cebu. Increased footprint to over 10,000 square metres in office space, with over 2,500 fully-fitted workstations.

  • Fast, Reliable Internet
  • High Level of Security
  • Boardroom, Meeting Room Access
  • Multiple Redundancy Layers
  • 24/7 Support
  • 100% backup power
Learn More
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Staff Leasing

Satellite Office Staff Leasing services enable you to establish your own dedicated team in the Philippines, working for your business full-time and exclusively, reporting directly to your management.

Your virtual staff in the Philippines are all legally employed by Satellite Office, provided with Support Services, and operationally managed by you on a day-to-day basis.

  • No Mark-Up on Staff Costs
  • Access to High Quality, Skilled and Educated Staff
  • Client Retains Intellectual Property, Control & Culture
  • Staff Legally Employed by Satellite Office
  • Annual Savings of Approx. $40,000 to $90,000 Per Person
  • Flexibility to Scale Up and Down 
  • 24/7 x 365 Coverage
  • Full Recruitment, HR, Payroll & IT Support

Support Services

  • Recruitment

  • HR & Payroll

  • IT Support

  • Focus on understanding the client requirements and recruiting the best available talent
  • Highly experienced Recruitment Team, with industry and role specialisations
  • Consultative expert advice as part of the process
  • Professional recruitment process managed using industry leading cloud based portal
  • Social media integrated candidate referral program
  • Video screening tool and tailored skills testing as part of recruitment process
  • Comprehensive HR services that are designed to attract, engage, retain and optimise your talent
  • Highly experienced HR Team, with role and legal specialisations
  • Regular constructive Performance Management programs during the initial 6 month probation as well as on an on-going basis, integrated with the client
  • Large focus on Employee Engagement through rewards and recognition, talent development and training, as well as instilling the client culture
  • Employee engagement surveys and reviews
  • Continuous calendar of regular employee activities, with monthly internal events, regular external events and awesome main event parties
  • On-going HR management, handling labour management related issues, ensuring adherence to Philippine Labour Laws, compliance and payroll services, and all statutory requirements
  • Cloud based HRIS portal, with integrated biometrics for timekeeping and attendance and full-suite payroll system
  • Our full-service IT department will work with your IT team to fully integrate your working environment and tools into your offshore team
  • Significant investment in IT infrastructure and networks
  • Multiple internet redundancies & 100% backup power
  • High-security 24x7 biometrics scan access
  • 24/7 IT and technical support
  • Premium technology partners
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Looking to Lower Your Operating Costs?

Offshoring can help you lower your operating costs with annual savings of up to $90,000 per employee. Get an in-depth assessment and find out more about the cost-saving options you can expect.

Find Out More

Why Satellite Office

  • Annual cost savings of $40K to $90K per person
  • Premium Filipino talent recruited to suit your requirements
  • Flexible options from 1 staff to 100+
  • Execution focused on delivering performance improvements
  • Australian business with proven track record

“Satellite Office provides an exceptional level of service. We'd be more than happy to recommend Satellite Office to any organisation looking to develop an offshore capability.”

- Michael (Client) - IT Consulting Company

 

Frequently Asked Questions

  • About Satellite Office

  • Why choose Satellite Office?

    Satellite Office is a premium offshore services provider offering superior levels of service across our end-to-end solution. We have experienced cross-cultural management team composed of Filipinos and expatriates with years of experience in the BPO industry as well as dealing with foreign clients and businesses of all scales. We always keep communication lines open and ensure transparency in all processes, so our clients are continually up-to-date and informed about their business operations in the Philippines.

    In addition, Satellite Office is the only known provider with highly skilled and experienced management teams based permanently in both Australia and the Philippines.

  • What sets Satellite Office apart from other offshoring companies in the Philippines?

    We provide a highly consultative service to our clients and take a partnership approach. Our unique value proposition begins with our Account Management presence in Sydney which helps us to deliver a personal, 'hand holding' approach to our clients which continues through the life of the client. The Sydney Team is headed up by Michael, who brings a high level of business expertise and change management experience having headed up both public and private companies. Our team in Manila is led by Jeff Blake, a highly experienced senior executive having worked for over 17 years in the Philippines BPO / offshoring sector. Jeff is responsible for all operations and support services performed in Manila for Satellite Office. This combination of highly experienced senior executive talent in Australia and the Philippines provides a strong point of difference to other Offshoring providers.

    In addition, our specialised recruitment professionals aim to recruit the best talent for any given role at the agreed budget. Our approach is to partner with our clients, by understanding their business and talent requirements, across technical and non-technical roles, to build their own teams sourced from a highly experienced, English speaking, and university educated talent pool. Each person we endorse for processing has been finely screened to match the client’s specific needs and our in-depth research of the talent market. We focus on quality, and efficiency, continuously communicating with all points of contact to ensure that hires are not only the best fit for the job specification, but are also a great cultural match for our client, maximising the opportunity for them to contribute towards the growth and success of our clients.

    Our on-going quality of services and operations also ensures an above industry average for client and staff retention. Satellite Office invests considerable time and resources into creating an exceptional work environment, both within our facilities as well as extra activities and engagement outside of the work environment.

  • About Satellite Office Offshoring Process

  • Is there a minimum term required under the Full Service Model?

    Yes. Minimum term is 6 months. Some of our clients choose to sign longer term agreements to enjoy improved terms

  • How do I communicate with my Leased Staff?

    Satellite Office provides your Leased Staff with PCs, soft phones, headsets and webcams, with optional hard desk phones. You will be able to contact your Leased Staff via telephone, or engage in a video conference with your Leased Staff through Skype or other video conferencing options.

  • How can I efficiently manage my team?

    The most effective method in managing a remote team is treating them as part of your team. This is as simple as regular communication via Skype, email or instant chat, as well as including the team on company communications. Filipino staff are highly committed and effective and place high emphasis on team culture. This can also include facilitating local social interaction on a semi-regular basis. Our team will support you in this process.

  • Is there a minimum or maximum number of Leased Staff members I can hire through Satellite Office?

    There is no minimum or maximum number of Leased Staff team members you can hire through Satellite Office. The model is effective with a team from as little as 1 staff and upwards to very large teams in excess of 100 staff, with flexibility to scale up and down.

  • What will Satellite Office provide my team?

    Satellite Office provides Leased Staff with a high-quality working and office environment, including the latest technology, ultra-modern and premium office facilities in prime CBD locations in either Makati or Bonifactio Global City, with the latest desktops, business-grade broadband, and a host of productivity tools.

  • About Benefits and Termination

  • What is the total cost for the Leased Staff?

    The total cost for the Leased Staff is an all-inclusive fee including 2 components, being the Direct Leased Staff Costs as well as the Monthly Solution Fee:

    1. Satellite Office does not include any mark-up or generate any fees for the Direct Leased Staff Costs. These costs include Gross Salary, Mandatory 13th Month Pay, Private Medical Insurance and Employer Statutory Costs. These costs can also include optional staff bonuses, or the provision for a free lunch.
    2. The Monthly Solution Fee includes the provision of the complete Managed Solution, including Serviced Office, Staff Leasing, IT Support, HR, Payroll and other support services.

    Significant cost savings of between $35,000 to $85,000 are achieved per person, depending on the role, compared to the Australian equivalent

  • Is it possible to provide a medical benefit for the employees?

    Yes. Aside from the government-mandated Philhealth contribution, Satellite Office provides an additional healthcare insurance for all employees as well as dependents where approved. The cost for the health cover for the employee only is approximately PHP 1,000 (AUD $26) a month.

  • What will happen if after several months we don't want an employee because of the quality of his work?

    Philippines staff generally have a 6 month Probationary Period. During this period, there are evaluation pit-stops on the 3rd and 5th months of employment. Satellite Office will assist in ensuring performance evaluation is managed in accordance with the local labour code by providing proof and necessary documents.

    The 5th month will be the deciding month to confirm the status of the employee into a regular post. If a termination occurs during the 6-month period, employers are required to provide a 1-month notice period, unless there is a just cause (defined under the labour code).

    However, for regularized employees with more than 6 months tenure, employers will need to provide 1-month notice and severance pay equivalent to years of tenure (i.e. 1-month x years of service). Unless there is a justifiable ground for termination and due process is covered as per labour law.

Offshoring Solutions

Build your dedicated team in the Philippines
Significant cost savings with operational improvements

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