Start-up Stories: Lessons from Outsourcing

Start-up Stories: Lessons from Outsourcing

In able to compete globally and bring in the best talents while saving on business cost, companies have turned to outsourcing. While some were able to get the business off the ground, others have to deal with catastrophic, substandard results from this venture. The quality of work from outsourcing can range from exceptional to half-baked, depending on how the company chooses a team for outsourced projects and how they manage the challenges that come with it. Startups have their fair share successes and pitfalls. Here are some lessons any starting company or business can learn from:

Do some research when creating an offshore team or outsourcing a project.
Don’t just rely on the Internet when scouting for an outsourcing company or creating a virtual team of your own. Instead of limiting your options to cheaper workforce, look for skilled workers that share the same passion about the project or even have an in-depth knowledge about the business. Be more hands-on. Visit the country where the company will outsource the project. Know more about its culture and consider the benefits it has offer, from more affordable labor and favorable business environment to expert skills and excellent work ethics. Referrals from other businesses can be a great lead as well in finding the best outsourcing solutions.

Carefully select the team or people that will work for the outsourced project.
Greater results can be achieved from a dedicated team of experts or skilled workers. If workers work on different accounts and switch projects frequently, the company might not get exceptional work due to lack of motivation and drive from these professionals. These workers won’t be invested in the project but would more likely be more interested in the pay, whereas a team that has been carefully selected can bring more to the table with their expertise, experience, and eagerness to learn and excel. It’ll help if the company will conduct face-to-face interviews even through video conferencing or other communication tools to hire the best talents.

Provide a competitive compensation package.
A competitive salary and benefits package can help in recruiting the most skilled workers. These people will be more invested in the company and will be committed to the success of the project. They’ll offer more than what’s expected and will be more open to learning. These people can work hand-in-hand with the company’s own team and provide high level of skills that will help the company stay globally competitive while saving on some overhead cost.

Conduct regular meetings and get to know the offshore team better.
Setting up a regular meeting between both company-based experts and virtual teams can help in establishing rapport. Working as a single productive team, they’ll be able to discuss issues that may affect the project and can track progress to meet the deadline and achieve the target. The company must also invest in training the offshore team and in team building activities, so these workers can acquire new industry knowledge, can further hone their skills, and can develop harmonious working relationships.
Managers and representatives of the company can visit the country to spend some time with the overseas team to discuss project details face to face and to get to know each other well. Members of the offshore can also be sent by the company to the headquarter office to be more acquainted with the project. By making them feel like they’re part of the company and its success, these workers will be more motivated to deliver greater results.

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