Our business model for offshore outsourcing allows you to manage your offshore staff the way you see fit, seamlessly integrating your business culture and industry best practices.
We source, screen and test the best available talent for your roles to your exact specifications, and you make the hiring decision. You have full control of the team and real-time visibility.
Scale up or down when needed while enjoying transparent pricing and a stress-free end-to-end outsourcing experience.
We bring extensive outsourcing expertise across several industries to deliver a smooth and stress-free outsourcing experience.
Future-proof your business. Build your offshore team today.
Frequently Asked Questions to help you with your offshore staff leasing requirements
Satellite Office is a premium offshore services provider offering superior levels of service across our end-to-end solution. We have experienced cross-cultural management team composed of Filipinos and expatriates with years of experience in the BPO industry as well as dealing with foreign clients and businesses of all scales. We always keep communication lines open and ensure transparency in all processes, so our clients are continually up-to-date and informed about their business operations in the Philippines.
In addition, Satellite Office is the only known provider with highly skilled and experienced management teams based permanently in Australia, the US and the Philippines.
Read more about this in the About Us section.
We provide highly consultative outsourcing services to our clients and take a partnership approach. Our unique value proposition begins with our Account Management which helps us to deliver a personal, ‘hand holding’ approach to our clients which continues through the life of the client. The Sydney Team is headed up by Michael, who brings a high level of business expertise and change management experience having headed up both public and private companies. Our team in Manila is led by Jeff Blake, a highly experienced senior executive having worked for over 17 years in the BPO Philippines / offshoring sector. Jeff is responsible for all operations and support services performed in Manila for Satellite Office. This combination of highly experienced senior executive talent in Australia and the Philippines provides a strong point of difference to other outsourcing companies.
In addition, our specialised offshore recruitment professionals aim to recruit the best talent for any given role at the agreed budget. Our approach is to partner with our clients, by understanding their business and talent requirements, across technical and non-technical roles, to build their own teams sourced from a highly experienced, English speaking, and university educated talent pool. Each person we endorse for processing has been finely screened to match the client’s specific needs and our in-depth research of the Philippines outsourcing talent market. We focus on quality, and efficiency, continuously communicating with all points of contact to ensure that hires are not only the best fit for the job specification, but are also a great cultural match for our client, maximising the opportunity for them to contribute towards the growth and success of our clients.
Our on-going quality of services and operations also ensures an above industry average for client and staff retention. Satellite Office invests considerable time and resources into creating an exceptional work environment, both within our facilities as well as extra activities and engagement outside of the work environment.
Read more about this in the Services section.
SMEs and multinational corporations from across the globe such as JP Morgan Chase, IBM, and Accenture have outsourced and offshored jobs in the Philippines because of the following factors:
- Lower cost in labour and operational expenditure
- Professional and reliable work ethic
- Globally competitive and educated labour force
- Strong proficiency in the English language and Western culture
- Excellent infrastructure and continued investment
Read more about this in the Why the Philippines section.
The Philippines is the leading contact centre hub in the world because of the Filipinos’ strong proficiency in English. However, the Philippines is also a global leader in a wide variety of other knowledge-based disciplines, processes and tasks, taking advantage of the country’s talented population and low labour costs. These include roles across all areas of Customer Service, Sales and Lead Generation, Digital Marketing, Design and Content Management, IT and Development, as well as Finance and Back Office Processing
Read more about this in the Areas of Expertise section.
This depends on the number of candidates you need and their skill sets. Generally speaking, Satellite Office can post job advertisements, complete the endorsement, skills testing, interview and selection process (with your final approval) within 4 to 6 weeks for technical roles, or 3 to 4 weeks for non-technical roles. In addition, it is standard to allow for a 4 week notice period after signing the employment contract, resulting in 7 to 8 weeks before the staff have commenced employment.
Read more about this in the Talent Recruitment section.