Jeff is a highly experienced senior executive having worked for over 18 years in the Philippines BPO / offshoring sector. Jeff is responsible for all operations and support services performed in Manila for Satellite Office, with the Manila based executive team and staff all reporting into Jeff. He works in close partnership with Michael McRitchie, our Founder & CEO, who is based in our Sydney office. Together they ensure there is strong communication and integration between the Manila based operations team and the Australian based consultative business development with high-end account management.
This combination of highly experienced senior executive talent in both Australia and the Philippines provides a strong point of difference to any competitor. This enables a highly professional and consultative type partnership throughout the lifetime with our clients, combined with a strength in operations and service delivery, focusing on exceeding client expectations.
Prior to Satellite Office, Jeff was Senior Director, Operations at kgb, a global provider of several outsourced solutions. At kgb for over 17 years, 15 of which based in the Philippines, Jeff arrived in 2001 when he established the first offshore contact centre in kgb company history. Jeff assumed a number of roles within kgb, ranging from Team Manager, to Head of Workforce to Senior Director of Operations where he oversaw all of kgb’s operations in the Philippines.
Jeff is extremely industry focused being a founding member in developing the National Contact Centre Industry, as well as contributing to various other industry bodies. Jeff has been a member of the Contact Center Association of the Philippines since 2003, a board member in 2006, is a member of IBPAP, ANZCHAM Philippines and has been an active member of the American Chamber of Commerce since 2001. In addition, he is also an active enthusiast for various local sports clubs in Manila.
Jeff completed his Bachelor of Arts from Davidson College (North Carolina, USA) in 1999.