Offshoring has been a game-changer for businesses in recent years. It provides companies with numerous advantages, such as cost-saving, access to a global talent pool, and opportunities to expand their footprint.
However, offshoring takes work and requires the right partner to be able to implement it successfully. You must implement solid strategies to align the entire business operation and achieve sustainable growth.
Take a look at these three strategies to help you ace your offshoring journey.
Understanding Your Organisation
Understanding your organisational strengths and weaknesses allows you to quickly identify the gaps and solutions before integrating them into your offshore team.
Upon assessment, you can choose an internal Offshore Team Lead who will champion the initial phase. You can also assign a process owner who will standardise all the processes to ensure a smooth transition. You can offshore roles in various areas, such as Digital Marketing, IT and Software Development, Customer Service and Sales, Creative Design and Content, and Finance and Back Office.
At Satellite Office, we provide a series of guides to ensure that your team is ready. Then, we break them down into more specific questions to help you determine your level of readiness and how and where we can start.
Investing in Training and Development
Investing in training and development is critical to offshore integration, especially if this is your first time working with a remote team. It will boost your employee’s productivity, imploring faster, more efficient, effective, and quality output. Training also prevents any mishaps in your organisation’s process.
Several studies have proven that systematic training and development significantly affect team member effectiveness. There are different ways to obtain training, including internal technical training or workshops, internal instruction, and external education, such as certification.
At Satellite Office, we can build Learning and Development programs specific to our clients and their businesses to help them train and continuously upskill their offshore teams. We have launched our Satellite Office Learning, Education and Development (SO-LEAD), our L&D platform, to make learning accessible for our client teams. They may log in anytime to access thousands of free eLearning courses at their own pace to upskill and advance their careers. Managers can also assign specific learning activities to their teams to ensure a more personalised learning journey based on needs and requirements.
Aligning your team with your company culture to improve retention
As Lauren Kolbe said, the founder of Kolbeco, a major Japanese steel manufacturer, “We can teach someone to do a job. We can’t teach someone to love the way we operate.” Thus, a robust company culture is crucial to every business.
Company culture is defined as the primary protocols and core values being followed and shared in an organisation. It is observed and shared internally and radiates externally as part of the company’s image to your target market.
When your onshore and offshore teams build a solid working culture, you can create a stronger brand identity, clearly defined goals, and, most importantly, happy and motivated team members. These factors allow you to enhance employee retention and engagement rates, leading to excellent customer satisfaction, sales growth, and overall business success.
An offshoring provider can help you hire culturally fit team members, even if they are outside your local talent market.
At Satellite Office, we implement a consultative approach for transparency. We start with sourcing and screening job specifications for the roles you need for your offshore team. We assign a recruitment specialist who will closely work with you to understand the role and the company culture. We will work closely with you to ensure that we understand the critical technical and behavioural requirements you value for your roles. This alignment and calibration session also involves learning more about your culture fit requirements. In job postings, we stress the specific requirements you’re looking for in a candidate. In the interview, we give the candidates an immersive look at your company culture and profile.
As a Great Place to Work certified company, we also make sure that we consider diversity, equity, and inclusion (DEI) to grant equal opportunities to all candidates.
Start Your Journey with Satellite Office
Satellite Office has a proven track record of assisting businesses to leverage the benefits of outsourcing by building a dedicated, highly skilled, and cost-efficient offshore team in the Philippines.
Our tailored offshore outsourcing solutions give businesses full control of their remote team’s productivity, output quality, and targets while we provide comprehensive support that makes managing offshore employees as simple as possible. Experience a full-service model, including premium facilities, HR, IT infrastructure, account management, and payroll support services, with no hidden fees.
Looking for an offshore support service partner? Get a free assessment now, and let’s see how we can help.
