For the past ten years, Satellite Office has reached new heights, serving as a catalyst for improving business efficiency, transforming industries, and enabling global collaboration. Our journey began with a small team with a grand vision to revolutionise the way businesses operate by helping them establish teams of highly skilled offshore talent. Today at 1600-strong, we are a leader in offshore outsourcing, a trusted growth partner to over 100 global brands, and a certified Great Place to Work® for our people. On our 10th Anniversary milestone, we would like to take you to a walk down memory to reflect on our remarkable journey and celebrate the top 10 pivotal moments that have shaped our success. From our establishment to industry recognitions, employee milestones, and memorable events, our team at Satellite Office has built a strong foundation and made a lasting impact on our clients, our people, and the BPO industry.
1. Establishment of Satellite Office
The birth of Satellite Office marked the beginning of a remarkable journey. Michael McRitchie founded our company with a vision to provide premium outsourcing solutions to global business in June 2013. Since then, Satellite Office has emerged as a game-changer in the industry by focusing on closely collaborating with clients, providing high-quality offshoring solutions, and developing people to their highest potential.
2. Celebrating our 1st Year-End Party
Did you know that Satellite Office’s first year-end party was held in 2017? We celebrated with an unforgettable event that brought our employees together in a night of camaraderie and team spirit. Our first major employee event showcased our company’s vibrant culture, fostering strong bonds among team members and creating lasting memories.
3. Welcoming Jeff Blake
The addition of Jeff Blake to Satellite Office’s leadership team as a Country Manager is a pivotal moment. Jeff’s extensive industry experience and strategic insights brought fresh perspectives to the company, driving growth and propelling Satellite Office towards new horizons. Now, as our Chief Operating Officer, Jeff continues to be a strong pillar of our organisation, a reliable partner to our clients, and a compassionate leader to our people.
4. Being recognised for four (4) consecutive years by Financial Times
Satellite Office’s inclusion in the prestigious Financial Times Top 500 High-Growth Companies Asia Pacific List for the first time in 2020 is a testament to our industry leadership. We have maintained our position on the list for four consecutive years, underscoring our consistency and continued growth.
5. Being voted as the Best BPO by Australian Retailers
Our commitment to providing premium offshore outsourcing services was recognised by the National Online Retail Association (NORA) in 2021, bestowing our company with the Best Business Process Outsourcing (BPO) provider award. This accolade affirmed our commitment as a growth partner to retailers, setting high standards for operational excellence and client satisfaction.
6. Expanding our business to US and Europe
The launch of Satellite Office in the US market opened doors to new opportunities and expanded our company’s reach. This significant milestone allowed us to cater to a wider client base and establish a strong presence in the competitive US business landscape. It’s also worth noting the addition of Jenny McAlmond to the Satellite Office leadership team as the Vice President for North America and Europe to help us solidify our presence in the US.
7. Having our first 100+ Client Satellite Office Team
Over the years, we have been a growth partner to our clients, supporting their talent needs and expansion targets. In 2022, we helped one of our clients form a team of over 100 offshore Customer Support employees. This milestone demonstrated the trust and confidence of our clients in our expertise, demonstrating Satellite Office’s commitment to delivering excellent results. We are optimistic that we will build bigger teams for our clients in the future to help them achieve their business goals.
8. Welcoming and celebrating our 1000th Employee
Reaching the milestone of employing 1,000 professionals is a proud moment for Satellite Office. This achievement not only highlighted our company’s growth and success but also emphasised our contribution to job creation and career opportunities in the outsourcing sector in the Philippines.
9. Receiving our Great Place to Work Certification
Satellite Office’s dedication to creating a positive work environment and fostering employee well-being was acknowledged with the Great Place to Work® (GPTW) certification. This recognition reinforced our commitment to our people and validated our efforts in maintaining a supportive and engaging workplace.
10. Making it on the Australian Financial Review’s (AFR) Fast Global List
We have earned a coveted spot on the inaugural AFR Fast Global List, debuting at number 27. This esteemed accolade is a special milestone for Satellite Office and reflects our continued investment across the whole of our global business. Our growth only means that our clients are also growing with us. This is a testament to our commitment to provide premium offshore talent to empower businesses wherever they may be in the world.
These success stories wouldn’t be complete without the support of our clients, partners, and employees. From day one, they have been the driving force behind these accomplishments.
Our 10th anniversary is not only a celebration of our past achievements but also an exciting glimpse into our future. We are excited to embark on the next phase of our journey, which promises even more growth, expansion, and collaboration. Together, we will continue to shape the future of work, redefine traditional workspaces, and empower individuals and organisations to reach new heights.
Thank you once again for being a part of our remarkable journey. Here’s to the next 10 years of excellence and success!