Whether you’re a startup or an established company, hiring a leading offshore team can help you achieve your organisational goals and scale your business.
Here are several tips on how to effectively manage your offshore team and reap the full benefits from your offshoring strategy.
Your offshore outsourcing partner can efficiently deliver when you have a solid communication structure. Be specific about the team and project goals. Define milestones, timelines, and tasks, set rules regarding contact persons, and align on response time.
You can also schedule check-ins and weekly meetings for project progress updates. To let them stay connected with the company, encourage small talks through instant messaging, audio or video calls, and video conferencing.
Lastly, encourage your team to speak up if they encounter problems or difficulties. Let them understand that teamwork and transparent communication are vital to reaching goals.
It can sometimes be challenging to capture all the ideas and execute them properly. Make sure to effectively transfer all the knowledge to your extended team by creating processes and systems.
Document everything. Record every work process of the business and how to do it. If you are offshoring a Customer Service Team, you can begin by documenting your customer’s journey from inquiry to their final purchase or even after sales.
When documenting your systems, make sure that they are replicable. Use at your own office first and roll out to another. Then, you can ensure that your offshore outsourcing team can understand where you are.
Remember that establishing your workflows and processes can help optimise your offshore strategy.
Set Expectations and Goals
Successful leading offshore outsourcing teams are commonly good at self-managing. You’ll find your team members become willing to go beyond the goals when they feel you trust and value them.
Not setting expectations and goals early may hamper your team’s productivity and may cause misunderstanding. Know your team members better. Understand their work dynamics. Give them goals with deadlines and allow them to complete their tasks at their own pace freely.
Create an environment that promotes freedom. Allow your team to be more creative and innovative and become a real contributor to the business’ success.
Empower each offshore team member to be confident in their ability and why their role matters within the organisation to boost their overall productivity.
Hire the Right Team Members
Managing your offshore team would be much easier if you had the right team.
When you find the perfect team members, you will be at peace knowing that their skillset fits the business’s needs. They will be at their optimum performance because they know the ins and outs of what is needed.
And when you are not sure how and where to find the best people to form your team, you can always refer to your trusted offshoring partner and they can surely roll out offshore jobs Philippines.
Satellite Office is Your Expert Offshoring Partner
Satellite Office has a proven track record of assisting businesses to leverage the benefits of offshore outsourcing by building them a dedicated, highly skilled, and cost-efficient offshore team in the Philippines.
Our tailored offshore outsourcing solutions give businesses full control of their remote team’s productivity, output quality, and targets, while we provide comprehensive support that makes managing offshore employees as simple as possible. Experience a full-service model, including premium facilities, HR, IT infrastructure, account management, and payroll support services, with no hidden fees.
Looking for an offshore support service partner? Get a free assessment now, and let’s see how we can help.