Offshoring is an smart move for your business to save cost and time while improving productivity and your company’s overall performance. Thus, choosing your offshoring partner is more than just selecting from a list of offshoring providers. A company needs a careful and meticulous vendor review process because it can significantly affect your business and customers. A single mistake in choosing your offshoring partner may lead to a substantial negative impact on your reputation and how customers perceive your business.  

Here are several factors to consider when choosing the best offshoring partner. 

Credibility and Track Record

Whether it’s an offshoring partner or not, the main requirement you should look for in a company is its credibility and track record.  

You can easily spot this in today’s online world by just surfing the web. Check if they are legally registered as an offshoring business and how long they have been in the industry. Check if they have a legitimate and secure website, who their team members are, as well as their certifications, awards, and affiliations. 

You can also check their list of satisfied clients by looking at their website’s testimonials, review sections, social media, and online forums.  

Management/ Staff Resources

Another factor you should look for is the people behind their operations.  

Check the Country Manager who will handle your team and his background in your field PR industry.  

During the discovery call, you can also ask about their recruitment process — how they will select the right team members that will fit your business from their core competencies, communication skills, cultural understanding, and where they will source the talent. 

You can also ask about the process of handling the team, so you’ll have an idea of their process library. You can cite several challenges that might arise and how the team can resolve them. In such a way, you’ll get an idea not of their expertise alone but how they work as a team amidst challenges.  

Communication

Aside from a Service Level Agreement signed by both parties, your offshoring partner should constantly communicate with you for a smoother process.  

Your offshoring partner should also be consultative and guide you throughout your offshoring journey — from the time you sign the Contract/ SLA, develop transition plan/ execution, during the independent phase, or when your offshore team finally has complete ownership of the business process. 

A reliable offshoring partner should quickly respond to your needs and questions as soon as possible. Therefore, they should have proper communication tools/channels and a dedicated individual you can depend on.  

Flexibility

Flexibility is a key to competitiveness. Hence, your offshore partner should be flexible enough to cater changing demands of your business. They should be able to customise the recruitment process to align with your business needs, quickly adapt to your business processes as needed, and continuously improve despite changes along the way. 

Before signing a contract, you can discuss this openly with your prospective offshoring partner so that both of you are aligned on the next steps. 

Selecting the Right Offshoring Company in the Philippines

To select the right offshore partner, you can shortlist at least three of your prospective offshoring providers, set up a discovery call, and compare them using the above parameters. These simple steps would help you decide which provider is best for your business.  

Curious about how Satellite Office can support your offshoring journey? Request a strategy session with Satellite Office’s offshoring experts and discover your potential cost savings, scalability options, and implementation timeline.