The retail industry has been growing rapidly in the past few years. However, with shifting consumer demand and a growing landscape of retail competition, retailers also face several challenges, such as talent shortage and rising labour costs.
This is why more and more retailers are starting to do offshoring. They see business process outsourcing as a vital solution for doing business in the internet era.
Here are four reasons why offshoring can help your retail business.
Access to a Wider Talent Pool
Offshore outsourcing means having access to highly skilled retail talent globally. A viable solution to the ongoing talent shortage, it allows businesses to hire almost any role in Customer Service & Sales, Finance & Accounting, eCommerce Support, Digital Marketing, and IT & Software Development.
For Customer Service & Sales and eCommerce Support, you can hire Customer Care agents who are experienced in various communication channels, such as chat, email, and phone.
You can hire finance outsourcing roles such as Accountants, Bookkeepers, Analysts, and overall Financial Administration, who can oversee the business’ overall cash flow.
You can also offshore IT roles that can handle the backend of your eCommerce website, different business channels, data update, and regular maintenance.
With your website and eCommerce platform in place, leads and traffic will not be possible without a smart marketing team. With offshoring, you can also hire Marketing roles who understand trends and consumer behaviour that can shape your retail business strategy.
Lower Salary Costs
Offshoring is an effective cost-saving strategy that can help you lower your overhead expenses. Your offshore partner will collaborate with you during the entire hiring process from candidate sourcing, and screening, to onboarding. This is to ensure that only the most qualified candidates are endorsed to you for processing.
In addition, your offshore outsourcing company partner can match you to a location fit for your budget, like the Philippines. The Philippines is the global leader in offshore outsourcing. It produces over 600,000+ high-quality graduates with wide-ranging skills and is the 3rd highest English-speaking nation worldwide. It is also cost-competitive with lower labour costs for English-speaking professionals.
Save on Hiring and Office Costs
With your offshore outsourcing company partner closely collaborating with you on the hiring process, you can save up on the costs of hiring, utilities, infrastructure, and maintaining offices for your growing team.
Seamless Integration with Your Local Team
An offshore team for your retail business is not much different from an in-house team. Your offshore provider should enable you to manage your remote staff the way you see fit, so you seamlessly integrate them with your local team.
From the sourcing stage, your offshore provider should be able to help you find talent that is aligned with your business needs and company culture. This is possible through a thorough candidate screening and interview process.
Ready to Explore Offshoring for Your Retail Business?
Offshoring can help take your retail business to the next level and support your growth plans.
With the right offshoring partner, you can solve pressing challenges for your retail business, such as the widening skills gap, rising operational expenses, and changing consumer demands.
Satellite Office is your expert offshoring partner
Satellite Office has a proven track record of assisting retail businesses to leverage the benefits of outsourcing by building them a dedicated, highly skilled, and cost-efficient offshore outsourcing Philippines.
Our tailored offshore outsourcing solutions give businesses full control of their remote team’s productivity, output quality, and targets, while we provide comprehensive support that makes managing offshore employees as simple as possible. Experience a full-service model, including premium facilities, HR, IT infrastructure, account management, and payroll support services, with no hidden fees.