In today’s dynamic business landscape, efficient tech support is vital to ensure smooth operations and achieve customer satisfaction. Many businesses today take advantage of offshoring their tech support to ensure that skilled professionals handle all technical concerns. By outsourcing your tech support team, you can also focus on your company’s core competencies and strategic objectives.
Today, let’s take a look at the top five benefits why you should start outsourcing your tech support.
Outsourcing your tech support has plenty of cost-saving benefits. Due to the persisting staffing shortage, hiring tech talent locally can be challenging and costly, making building an in-house tech support team expensive and often arduous. By hiring tech roles and IT support functions offshore, you can reduce costs on hiring, salaries, benefits, and training because your offshore partner can do these things on your behalf.
You don’t need to set up your own office because most offshoring partners offer plug and play office space in prime business locations. These are fully furnished with all the features you need, from air conditioning, biometric access, security, and admin services.
In addition, you can have a significant reduction in infrastructure expenses. There’s no need to invest in IT infrastructure, such as equipment, network infrastructures, hardware, and software licenses, because your outsourcing partner can provide these for you. You can access the latest technology and tools without worrying about cost and maintenance. You can have advanced server systems and data centers to ensure safe and reliable connectivity.
Access to Expertise and Specialised Skills
You can access diverse tech expertise when you outsource your tech support team. Your outsourcing partner specialises in employing highly-skilled technical roles in different areas such as cybersecurity, database management, software troubleshooting, cloud computing, and more. These team members are well-trained and pursue certifications such as CompTIA A+, Cisco Certified Network Associate (CCNA), ITIL (Information Technology Infrastructure Library) Foundation, Certified Help Desk Professional (CHDP), VMware Certified Professional (VCP), Certified Ethical Hacker (CEH), and more.
With their expertise, you are sure your team members have extensive experience and exposure to different clients, challenges, and industry insights, ensuring your business will receive comprehensive and reliable support.
Enhanced Focus on Core Competencies
By sharing the tasks with your offshore team, your in-house team members can dedicate their time and expertise to high-value projects contributing to the company’s goals. Offshoring your tech support team also allows your in-house team to focus on more strategic initiatives and core competencies such as:
- Strategy and Planning – Your internal IT team can focus on developing and implementing robust strategies, assessing emerging technology trends and creating a roadmap for long-term plans.
- System Architecture and Integration – Your onshore team can focus on managing your entire system architecture, from optimising and integrating hardware and software to overseeing deployment and configuration, data integration, system interoperability, performance optimisation and security and governance.
- Custom Software Development – With your tech support on the floor, you can dedicate time to developing custom software for your business, whether you need to automate processes, enhance productivity, improve team collaboration and communication, or engage your customer on mobile devices.
Moreover, you can also focus on data management, analytics, and innovation, enabling your business to stay ahead of the competition and drive sustainable growth.
Improved Customer Experience
Outsourcing your tech support can significantly make your customers more satisfied.
You can have round-the-clock support for all your customers. You can assist with everyone’s concerns regardless of the time zone. You can enhance faster response time and reduce their waiting time.
You can also benefit from the streamlined support process. Your outsourcing team can implement robust ticketing systems and standardised approaches to efficiently answer, resolve, and document concerns.
In addition, outsourcing enables you to implement multichannel support channels such as email, phone, social media, chatbots, and more.
Scalability and Flexibility
Your outsourcing partner can also offer flexibility on your needs. Depending on the demands, you can scale your staffing needs, whether you need to increase your volume during peak seasons, holidays, or promotional seasons.
If you need additional employees during peak seasons, you can leverage on the hiring expertise of your offshore team to quickly ramp up your team to meet increasing customer demands. You have the option of building work-from-home, work-from-office, and hybrid teams, and your offshoring partner can make the necessary arrangements for your team to ensure that there is little to no disruption to your operations.
Start Your Tech Support Outsourcing with Satellite Office
Offshoring your Tech Support team in the Philippines can be a game-changer for your business, especially if you have the right offshoring partner.
Satellite Office has a proven track record of assisting businesses to leverage the benefits of outsourcing by building them a dedicated, highly skilled, and cost-efficient offshore team in the Philippines.
Our tailored offshore outsourcing solutions give businesses full control of their remote team’s productivity, output quality, and targets while we provide comprehensive support that makes managing offshore employees as simple as possible. Experience a full-service model, including premium facilities, HR, IT infrastructure, account management, and payroll support services, with no hidden fees.