Retailers are facing the challenges of evolving demands of tech-savvy consumers, tougher industry competition, and rising operational costs. If you are a retail business leader, offshore outsourcing as a strategy to solve these challenges has been a topic for discussion in the industry for many years now. It is a proven strategy to reduce OPEX, scale the team’s capability, expand operational capacity, and accelerate innovation initiatives. SMEs as well as big brands have been doing offshore outsourcing for almost two decades now, and the evolution in the roles being offshored indicates an upward trajectory in the industry’s outsourcing spending.
Best known for its cost-saving benefits, outsourcing helps businesses save up to 70% on employee costs annually. This allows companies to funnel resources to innovation projects, such as developing new systems, digitising more areas of the business, and developing new services or solutions.
Ultimately, outsourcing allows businesses to meet their talent needs by allowing them to access highly skilled talent overseas. There is almost no limit to the types of roles retailers can outsource.
Here are the most common retail functions that retailers can outsource now.
Customer Service
By offshoring Customer Service roles, you can expand your business operating hours and cover different time zones that are relevant to your customers. You can rest assured that you have a team present to answer your customers’ questions, challenges, and concerns. Your Customer Service team can also deliver a more personalised and human-centric engagement, ensuring an excellent experience for your customers each and every time.
At Satellite Office, we can help you build a Customer Service team that can easily implement your processes and standards. You can hire remote Customer Care specialists that are highly skilled and experienced in communicating with customers on various platforms, such as chat, phone, email, SMS, and social media.
Digital Marketing
In this modern era, establishing an online presence is vital to successfully operate your retail business. It will expand your reach beyond geographical limitations allowing you to connect globally. You can also target your audience precisely based on demographics, behavior, interest, and different factors.
Compared to traditional marketing methods, the digital marketing approach is more cost-effective. It offers more flexible budget options allowing you to allocate your resources efficiently, and measure your ROI effectively.
At Satellite Office, you can outsource almost all digital marketing roles from Social Media Managers, Copywriters, Email Marketing Specialists, Digital Marketers, and Content Specialists.
Inventory Management
You can encounter plenty of challenges in inventory management from forecasting accuracy, inventory optimisation, cost management, supply chain complexity, demand volatility, and technology integration but without a doubt, outsourcing presents a viable solution to address this challenge effectively.
By working with inventory experts, you can improve your inventory management in a shorter timeframe and continuously improve. Your Inventory Specialist can identify bottlenecks, assess existing processes, and implement best practices and proven methodologies. They also excel in analysing historical data, customer behavior, and market trends to generate accurate forecasts. You can optimise your inventory levels and find the balance between customer demand and holding costs.
eCommerce Operations
In today’s digital age, the E-commerce industry is experiencing significant prominence. And if you’re an eCommerce business owner and notice increasing volume and sales, there’s no doubt that you need to outsource eCommerce Operations experts. Outsourcing these will cut down training and labor costs since they are equipped with all the expertise and concepts needed in their field.
You can outsource Web Designers, Digital Marketers, Creative Teams, Customer Service, Fulfillment and Logistics, and more.
Data Analytics and Reporting
Data analytics and reporting are crucial in the retail industry. It provides you with valuable insights that will help you with your decision-making such as understanding customer demographics, preferences, purchasing behavior, accurate demand forecasting, optimising pricing strategies, promoting campaigns, and more. Data Analytics and Reporting experts can also provide fresh perspectives to your business. They can also provide unbiased insights and recommendations that may uncover hidden opportunities for your business.
IT Infrastructure and Support
There’s no doubt that IT support is an indispensable requirement for all businesses. Organisations rely on an IT expert to oversee critical areas such as networking, cybersecurity, and others. Remote IT infrastructure and Support teams can also work round-the-clock to instantly provide necessary actions.
When selecting an individual for the role, always consider their level of knowledge and experience. You can assess their technical proficiency, problem-solving and troubleshooting skills, knowledge of infrastructure components, and IT security awareness.
Start Your Journey with Satellite Office
Satellite Office has a proven track record of assisting businesses to leverage the benefits of outsourcing by building a dedicated, highly skilled, and cost-efficient offshore team in the Philippines.
Our tailored offshore outsourcing solutions give businesses full control of their remote team’s productivity, output quality, and targets while we provide comprehensive support that makes managing offshore employees as simple as possible. Experience a full-service model, including premium facilities, HR, IT infrastructure, account management, and payroll support services, with no hidden fees.
