Case Study

How Satellite Office helped Nick Scali Furniture to provide excellent customer care to support their team in Australia

Overview.

Nick Scali Furniture was established over 50 years ago and is now one of ANZ’s largest importers of quality furniture. They import over 5,000 containers of furniture per year. This large volume provides great buying power, ensuring quality and comfort at affordable prices for their customers. ​

Our Solution.

Nick Scali Furniture needed a cost-effective solution to provide excellent customer care to support their team in Australia.

In order to meet their business requirements, Nick Scali focused on recruiting highly skilled staff. These new hires were provided with flexible work options, including the ability to work from a serviced office. Reporting into Nick Scali line managers in Australia, the new staff was quickly integrated into the existing team. To ensure optimal operations, regular Quarterly Business Reviews (QBRs) were conducted to discuss performance and to provide recommendations for improvement. This approach allowed Nick Scali to build a high-performing team that was well-supported and capable of meeting the needs of the business.

nickscali logo - satellite office
Client

Nick Scali Furniture

Industry

Retail/eCommerce

Key Outcome

Starting with 2 initial team members, they have experienced excellent improvements in their customer service response time and soon decided to add more staff within Finance & Accounting, Sales & Marketing Support, and Dispatch. Currently, they have grown their offshore team to 69 and are looking to expand further in the future. ​

A remote back office team covering:

  • Customer Service
  • Back Office Support (Dispatch Clerks)
  • Finance & Accounting
  • Sales & Marketing Support

Offshore roles

Customer Service Team

  • Customer Service Reps.
  • Customer Service Consultants

Back Office Support Team

  • Dispatch Clerks

Finance Team

  • Finance & Accounting

Sales & Marketing Team

  • Sales Admin Specialist​s

Our team in the Philippines is an extension of our Sydney team and that wouldn’t be possible without the support from Satellite Office .

Glen RobinsonVP of Customer Experience, Pet Circle

FAQs

Frequently Asked Questions to help you with your offshore staff leasing requirements

What is the total cost for the Leased Staff?

The total cost for the Leased Staff is an all-inclusive fee including 2 components, being the Direct Leased Staff Costs as well as the Monthly Solution Fee:

 

Satellite Office does not include any mark-up or generate any fees for the Direct Leased Staff Costs. These costs include Gross Salary, Mandatory 13th Month Pay, Private Medical Insurance and Employer Statutory Costs. These costs can also include optional staff bonuses, or the provision of a free lunch.

The Monthly Solution Fee includes the provision of the complete Managed Solution, including Serviced Office, Staff Leasing, IT Support, HR, Payroll and other offshore support services.

Is there a minimum or maximum number of Leased Staff members I can hire through Satellite Office?

There is no minimum or maximum number of Leased Staff team members you can hire through Satellite Office. The model is effective with a team of as little as 1 staff and upwards to large teams of more than 100 staff, with flexibility to scale up and down.

Is there a minimum term required under the Full-Service Model?

Yes. Minimum term is 6 months. Some of our clients choose to sign longer-term agreements to enjoy improved terms.

Read more FAQs

Contact us for a free consultation on outsourcing strategy.

Outsourcing and offshoring can help you lower your operating costs. Get an in-depth assessment and find out more about the cost-saving options you can expect.

Hire up to 3 talent for the cost of 1 local staff
Highly-skilled Filipino talent recruited to suit your requirements
Flexible options from 1 to 100+ staff
Flexible work setup across Work-From-Home and Work-From-Office options
Execution focused on delivering performance improvements
Proven success track record for global clients
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