Case Study

How Satellite Office helped Pet Circle to expand their Customer Service, Finance and Digital Marketing teams offshore

Overview.

Pet Circle is one of Australia’s fastest-growing e-commerce platforms, bringing together a great mix of the latest technology, and the best customer experience possible. Venture-backed by top VCs, in less than seven years Pet Circle has managed to be in the top-five list of the best E-Retailers in Australia.​

Our Solution.

Pet Circle needed to expand its team to keep up with rising demand but in a cost-effective way. ​

Pet Circle engage Satellite Office to expand their Customer Service, Finance and Digital Marketing teams offshore. Starting with 4 initial team members, Pet Circle found the offshore model worked well and as their business has grown, they have added more staff in Customer Service, Marketing, IT and Finance. ​

  • Dedicated, secured, office space with Pet Circle branding​
  • Real-time live feed between Pet Circle’s three offices​
  • Video conferencing fit out for regular meetings​
  • Australian team visits Philippines regularly ​
pet circle retail logo - satellite office
Client

Pet Circle

Industry

eCommerce

Key Outcome

From 4 initial employees to 55 employees with Satellite Office today.

A remote back office team covering:

  • Sales & Marketing support
  • Account Payables & Payroll
  • IT & Tech
  • Digital Marketing

Offshore roles.

Marketing Team

  • Senior Digital Designer
  • Digital / Graphic Designer
  • Email Marketing Specialist
  • SEM Specialist
  • Merchandising Assistant
  • In-House Veterinarian

IT & Development Team

  • Development Manager​
  • Front End Web Developer​
  • Java Developer​
  • Test Automation Engineer​
  • IT Admin Assistant​

Client Experience Team

  • Client Experience Manager​
  • Customer Service Executive​
  • Customer Service Representative​
  • Live Chat Support Agent​
  • QA Analyst​

Finance Team

  • Financial Controller​
  • Senior Accountant​
  • Pricing Analyst​
  • Accountant​

Our team in the Philippines is an extension of our Sydney team and that wouldn’t be possible without the support from Satellite Office .

Glen RobinsonVP of Customer Experience, Pet Circle

FAQs

Frequently Asked Questions to help you with your offshore staff leasing requirements

What is the total cost for the Leased Staff?

The total cost for the Leased Staff is an all-inclusive fee including 2 components, being the Direct Leased Staff Costs as well as the Monthly Solution Fee:

 

Satellite Office does not include any mark-up or generate any fees for the Direct Leased Staff Costs. These costs include Gross Salary, Mandatory 13th Month Pay, Private Medical Insurance and Employer Statutory Costs. These costs can also include optional staff bonuses, or the provision of a free lunch.

The Monthly Solution Fee includes the provision of the complete Managed Solution, including Serviced Office, Staff Leasing, IT Support, HR, Payroll and other offshore support services.

Is there a minimum or maximum number of Leased Staff members I can hire through Satellite Office?

There is no minimum or maximum number of Leased Staff team members you can hire through Satellite Office. The model is effective with a team of as little as 1 staff and upwards to large teams of more than 100 staff, with flexibility to scale up and down.

Is there a minimum term required under the Full-Service Model?

Yes. Minimum term is 6 months. Some of our clients choose to sign longer-term agreements to enjoy improved terms.

Read more FAQs

Contact us for a free consultation on outsourcing strategy.

Outsourcing and offshoring can help you lower your operating costs. Get an in-depth assessment and find out more about the cost-saving options you can expect.

Hire up to 3 talent for the cost of 1 local staff
Highly-skilled Filipino talent recruited to suit your requirements
Flexible options from 1 to 100+ staff
Flexible work setup across Work-From-Home and Work-From-Office options
Execution focused on delivering performance improvements
Proven success track record for global clients
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