Financial Services and Lending

Offshore Outsourcing Solutions for Financial Services and Lending Businesses

Benefits

How Financial Services and Lending Companies Can Benefit from Offshore Outsourcing in Australia

Achieve a more secure service, greater digital footprint and achieve higher customer retention rates by outsourcing.

Satellite Office works with Financial Services and Lending companies to recruit industry-experienced Filipino professionals for all relevant roles – including financial experts, cybersecurity and IT, customer service representative, and digital marketing specialist.

Outsourcing provides Financial Services and Lending businesses with the flexibility, adaptability, and resilience needed to grow in a highly dynamic business environment. Satellite Office’s premium offshore outsourcing solutions aim to improve operational efficiencies to support business growth.

Enhance Customer Service and Tech Support

Deliver the service levels your customer expects. Outsourcing your customer service and tech support functions is a way to extend your business hours or implement 24/7 support.

Centralise Data Security

Satellite Office works with leading finance and lending businesses globally. We apply strict data security protocols to ensure your data is protected.

Reduce Operational Costs

Hire up to 3 highly-skilled offshore talent for the same cost as 1 local staff, and achieve significant annual cost savings of 70% per employee compared to your local market.

Compete Effectively

Outpace the competition through talented team members, reduced costs, and a global business model with the ability to scale as needed.

Enter New Markets

Operate in different time zones and benefit from a footprint in Asia. Support your business goal of reaching new markets.

Roles

Find Premium Talent for All Financial Services and Lending Roles

Satellite Office can recruit and manage industry-experienced professionals across all areas of your business requirements. Hire up to 3 skilled offshore talent for the same cost as 1 local staff, while benefiting from scalable arrangements and exceptional quality of work through Satellite Office’s highly consultative offshore staff leasing Philippines and offshore outsourcing solutions.

Cybersecurity, IT and Software Development

Customer Service

Case Study | Financial Services and Lending Client

About the Company.

Satellite Office helps Financial Services & Lending companies leverage the benefits of outsourcing to stimulate business growth.

A major Financial Services company has been providing outstanding online trading and financial management solutions to more than 60,000 active clients in more than 100 countries, thanks to their award-winning service and technologically superior software solutions.

Since being founded in 2007, they have grown into an industry-leading online trading company. Their focus on integrity, service, execution, and excellence separates them from their competitors, making them one of Australia’s largest Forex Brokers.

Industry: Financial Services
Total Employees: 200+
Headquarters: Sydney, Australia
Client of Satellite Office since: 2018

“Satellite Office is the easiest outsourcing provider I’ve worked with. The team is amazing, there is quick turnaround, and they are so helpful”

Louise (Client)
Global Head of Human Resources of a Financial Services company

Outsourcing drivers.

The company needed to expand its team to grow globally and cover new markets in a cost effective way.

Skills-shortage in Technical roles in Australia
Excessive costs for qualified tech staff in Australia
Global growth targets

Our Solution.

The company engaged Satellite Office to expand their development team initially with Salesforce developers. Due to the skills shortage in Australia, they had difficulty finding suitable candidates within their budget. They started with 5 technical resources and now have over 50 team members across Accounting, Marketing, Customer Service and Settlements.

Results.

Offshore team growth from 5 initial employees to 50+ employees with Satellite Office today.
Annual savings of $2.9 million, with an average annual savings of $54K per person.

Get more detailed insights on how we can help you.

Our Proven Process

Outsourcing Made Easy.

A consultative approach built for transparency and success.

Step 1

Sourcing and screening

Create the job specifications for the roles you want to fill.

Step 2

Candidate assessment

We provide a custom proposal based on your requirements.

Step 3

Recruitment

Once you approve the proposal, we source the best talent for your roles.

Step 4

Interview

You choose the ideal candidate from the applicants we shortlist.

Step 5

Start

We set up the office and take care of IT, HR, and payroll needs of your new team.

Step 6

Ongoing support

We take care of your team’s continuous upskilling through our industry-leading L&D system

Future-proof your business. Build your offshore team today.

FAQs

Frequently Asked Questions to help you with your offshore staff leasing requirements

How can outsourcing help my Financial Services & Lending business?

Satellite Office partners with many Financial Services & Lending organisations globally. Our lending partners benefit from all of the following:

Scale operations
Improve on business strategies
Reduce operational costs by up to 70%
Innovate through technology
Enhance customer support
Enter new markets.

What are the benefits of outsourcing?

Outsourcing gives your business access to experienced English-speaking professionals with up to 70% in cost savings. Satellite Office helps build dedicated offshore teams that are flexible and integrate seamlessly with your onshore teams, helping your business run faster and more efficiently, with less overhead costs.

How does Satellite Office help find the right staff for my role?

Satellite Office offers a consultative account management approach to outsourcing, which means that we partner with you through every stage of the outsourcing process. We help refine your role and then vet the highest quality candidates that perfectly match your business and open position. Our support doesn’t stop when your recruitment is delivered. We continue to nurture and manage the selected staff to ensure high quality standards and customer satisfaction.