Retail & e-Commerce

Offshore outsourcing solutions for the Retail & eCommerce industry

Benefits

How Retail & eCommerce companies can benefit from outsourcing.


Global economic disruption, strong industry competition, and shifting consumer demands are forcing retailers to evolve. Transform, grow, and future-proof your Retail & eCommerce business with our personalised outsourcing solutions.

Outsourcing provides retailers with the flexibility, adaptability, and resilience to grow in a highly dynamic business environment.

Digitise Operations

Open your doors to digital-savvy customers. Outsourcing offers access to dedicated teams that can support your digital transformation and eCommerce journey.

Enhance Customer Support

Deliver the service levels your customer expects. Outsourcing customer support functions is a way to extend your business hours or implement 24/7 support.

Operate from Anywhere

Changing business environments are forcing businesses to adopt new ways of working. Outsourcing allows the flexibility to scale your workforce, build Work From Office, Work From Home, or hybrid teams to suit business needs and ensure continuity of operations.

Reduce Operational Costs

Hire up to 3 highly-skilled offshore talents for the same cost as 1 local staff, and achieve significant annual cost savings of 70% per employee compared to your local market.

Improve Logistics and Inventory

Build an outsourced team of experts to handle your logistics & inventory management and improve your working capital.

Enter New Markets

Operate in different time zones and benefit from a footprint in Asia. Support your business goal of reaching new markets.

Roles

Find premium talent for all roles your Retail & eCommerce business needs.

Satellite Office can recruit and manage industry-experienced professionals across all areas of your business requirements. Hire up to 3 skilled offshore talents for the same cost as 1 local staff, while benefiting from scalable arrangements and exceptional quality of work through Satellite Office’s highly consultative offshore staff leasing and offshore outsourcing solutions.

Customer Service & Sales

  • Customer Service Representative
  • Live Chat Support
  • Customer Onboarding Support
  • Orders Officer
  • Sales Support
  • Outbound Sales Consultant

Logistics and Inventory Management

  • Inventory Logistics Manager
  • Transport Coordinator
  • Documentation and Inventory Controller
  • Logistics Planner
  • Supply Chain Manager
  • Merchandise Support Specialist

Finance & Accounting

  • Finance Assistant
  • Account Payable Assistant
  • Accounts Receivable Assistant
  • Billing and Collections Specialist
  • Payroll Specialist
  • Purchasing Officer

Digital Marketing

  • Web Designer
  • Multimedia Designer
  • Video Editor
  • SEO/SEM Specialist
  • Social Media Manager
  • Email Marketing Coordinator

IT & Software Development

  • Java Developer
  • PHP Developer
  • Front-End Developer
  • Netsuite Support Consultant
  • Software Tester
  • IT Support Administration
  • IT Admin Assistant

Back Office Support

  • Admin Assistant
  • Recruitment Specialist
  • Sourcing Specialist
  • Operations Manager
  • Supervisor, Team Leaders
  • Executive Assistant
  • Human Resources Specialist

Case Study | Retail & eCommerce Client.

About the Company.

They are one of Australia’s fastest growing eCommerce platforms, bringing together a great mix of the latest technology, and the best customer experience possible. Venture-backed by top VCs, in less than seven years, the company has managed to be in the top-five list of the best E-Retailers in Australia.

Industry: Retail/eCommerce
Total Employees: 200+
Headquarters: Sydney, Australia
Client of Satellite Office since: 2015

“Our team in the Philippines is an extension of our Sydney team and that wouldn’t be possible without the support from Satellite Office.”

Glen (Client)
VP of Customer Experience of an Online Pet Store

Outsourcing drivers.

The company needed to expand its team to keep up with rising demand but in a cost-effective way.

  • Competitive threats
  • Customer service response times
  • Hours of available support
  • Cost of doing business

Our Solution.

The company engaged Satellite Office to expand their Customer Service, Finance and Digital Marketing teams offshore. Starting with 4 initial team members, they found the offshore model worked well and as their business has grown, they have added more staff in Customer Service, Marketing, IT and Finance. Provided quality location and facilities which helps attract talent

Results.

  • Offshore team growth from 4 initial employees to 55 employees with Satellite Office today
  • Annual savings of $2.4 million, with an average annual savings of $44K per person

Get more detailed insights on how we can help you.

Our Proven Process

Outsourcing Made Easy

A consultative approach built for transparency and success.

Future-proof your business. Build your offshore team today.

FAQs

Frequently Asked Questions to help you with your offshore staff leasing requirements

How can outsourcing help my Retail & eCommerce business?

Satellite Office partners with many known and up-and-coming retailers globally. Our retail partners benefit from all of the following:

  • Scale operations
  • Improve business strategies
  • Reduce operational costs by up to 70%
  • Innovate through technology
  • Enhance customer support
  • Enter new markets.

What are the benefits of outsourcing?

Outsourcing gives your business access to experienced English-speaking professionals with up to 70% in cost savings. Satellite Office helps build dedicated offshore teams that are flexible and integrate effortlessly with your onshore teams, helping your business run faster and more efficiently, with less overhead costs.

How does Satellite Office help find the right staff for my role?

Satellite Office offers a consultative account management approach to outsourcing, which means that we partner with you through every stage of the outsourcing process. We help refine your role and then vet the highest quality candidates that perfectly match your business and open position. Our support doesn’t stop when your recruitment is delivered. We continue to nurture and manage the selected staff to ensure high quality standards and customer satisfaction.

Read more FAQs

Start your journey with Satellite Office.

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