Support Retail Growth with Scalable Offshore Teams
Whether you’re navigating seasonal peaks, shifting consumer expectations, or growing your online footprint, Satellite Office can help Australian retail and eCommerce businesses scale faster with cost-effective offshore teams.
With our proven outsourcing model and highly vetted talent in the Philippines, you can streamline operations, boost customer service and improve performance without compromising quality or control.
Why Leading Retail and eCommerce Brands Trust Satellite Office
As retail evolves, speed, flexibility, and customer experience are everything. Satellite Office keeps you ahead with dedicated teams in the Philippines, tailored to your brand’s goals and growth stage. More than outsourcing, we build a true extension of your business—delivering full oversight and seamless integration with your local operations, so you can scale confidently.
Tailored recruitment aligned to your tech stack, brand, and seasonal needs
ISO-certified security, compliance, and data protection aligned with Australian retail standards
Custom-built teams across customer service, logistics, marketing, finance & more
Seamless integration with your systems, workflows, and customer tools
Scalable workforce solutions that flex with demand spikes and growth
Dedicated account management for ongoing support and alignment
Premium branded offices or remote setups to attract top eCommerce talent
Savings of up to 70% on staffing costs, with proven results for retail and online-first brands
How We Support Retail and eCommerce Businesses
What Roles Can You Outsource?
From DTC startups to multi-channel retailers, we support businesses of every size with tailored offshore solutions. Every business is different. We’ll help you design the team that fits your model, technology and pace of growth.
- Finance Analyst
- Auditor
- Paraplanner
- Recruitment Consultant
- HR Specialist
- HRIS Administrator
- HR Manager
- Network Administrator
- Data Science Analyst
- Database Administrator
- Web Developer
- Software Developer
- Java Developer
- .NET Developer
- PHP Developer
- Full-stack Developer
- Front-end Developer
- Back-end Developer
- QA Testing Analyst
- Social Media Manager
- SEO Manager
- SEM/PPC Specialist
- Digital Marketing Expert
- Cyber Security Engineer
- Security Analyst
- Sales Development Executive
- B2B Sales Specialists
- CRM Manager
- Account Manager
- Outbound Sales Representative
- Back Office Specialist
- Data Entry Specialist
- Virtual Assistant (VA)
- Executive Assistant
- Admin Support Specialist
- Paralegal
- Legal secretary
- Contract manager
Client Success: Petbarn
Retail & eCommerce | 1000+ Employees | NSW, Australia
“The offshore team helped us scale quickly without compromising on quality. The numbers speak for themselves — from abandoned calls to response times and Messenger satisfaction, we’ve seen improvements across the board.”
— Stacey O’Neil, Customer Service Transformation Manager, Petbarn
Petbarn, Australia’s leading pet retailer, was struggling with long wait times and overstretched local staff. Partnering with Satellite Office, they built a dedicated offshore CX team in the Philippines. Within 12 months, wait times dropped by 99%, satisfaction hit 98%, and the team scaled to nine — all without losing culture or control.
Business Offshoring, Simplified
How We Partner With You
We take a strategic approach to offshoring staff for eCommerce and retail roles to help businesses scale faster, manage operational demands with greater flexibility and enhance the customer experience.
Consultation and Planning
We align talent with your business needs, platform, fulfilment model, customer journey and growth goals.
Specialist Recruitment
We recruit talent who are a cultural and operational fit for your business and role requirements.
Onboarding and Integration
Your offshore team is trained in your workflows, tools, and protocols to work as an extension of your local team from day one.
Ongoing Optimisation
With a dedicated account manager and regular performance check-ins, we help your team stay healthy and aligned as your business evolves.
You can offshore a range of roles, including customer support, marketing, fulfilment coordination, finance and back-office admin. Teams are built to align with your platform, fulfilment model and brand tone.
It enables you to scale quickly and flexibly during busy periods, reduce costs, improve service levels and extend operational coverage across time zones.
We work closely to understand your goals and customer expectations and then build and manage a team that fits. You stay in control of recruitment and performance throughout.
Yes. Our secure, ISO-certified environments and data handling practices meet Australian standards. NDAs and brand guidelines are strictly enforced.
Absolutely. One of the key reasons retail brands turn to offshore talent is the ability to scale quickly during peak periods and adjust as demand changes. Our flexible workforce planning and fast hiring timelines make it easy to ramp up or down without disruption.
Standard roles can be filled in 3–6 weeks. More niche or technical positions may take longer. We maintain candidate pipelines for key retail functions to speed up placement.
Outsourcing enables retail and eCommerce businesses to scale flexibly, respond to seasonal demand, and maintain high customer service standards while reducing overheads.
Outsourcing offers:
- The ability to scale up quickly during peak sales periods and scale back during slower months
- Up to 70% cost savings per hire without sacrificing quality
- Access to platform-aligned professionals in areas like customer support, inventory management and digital marketing
- Extended business hours or 24/7 operations with timezone flexibility
Support for hybrid, remote or office-based work setups
Offshoring customer support allows you to extend service hours, provide multilingual assistance and improve customer response times all at a lower cost.
Yes. You can build an offshore logistics support team to handle tasks like inventory tracking, order processing, transport coordination and merchandise planning. This not only improves operational accuracy but also helps optimise your working capital and reduces internal bottlenecks.
Customer service and order enquiries, order processing and fulfilment support, product data and catalogue management, merchandising and listing optimisation, returns and refunds administration, marketplace management, and back office finance and reporting. Most Australian ecommerce clients start with customer service and product data, which are the two most volume-driven functions.
Peak periods are one of the main reasons retailers look for ecommerce outsourcing partners. Satellite Office builds dedicated, full-time teams, so the staff handling your Black Friday, Christmas or end of financial year volume already know your systems, products and processes. Rather than hiring temporary local staff at peak-season rates, you can add offshore team members ahead of the busy period, with rostering for extended hours or weekend coverage when demand spikes. Growing a team works best with lead time, so start planning well before your peak arrives.
Hiring in the Philippines can reduce cost per role by up to 70% compared with hiring locally in Australia, with one all-in cost covering recruitment, payroll, HR, IT and office space.
Your offshore team is one conversation away
Book a free strategy call with our team and understand all the ins and outs of offshoring:
- Understand your objectives and discuss roles to offshore
- Answer all your questions on outsourcing
- Discuss pricing and savings – you’ll leave with an estimate on savings, timeframes and kickoff plan for next steps
Trusted by Leading Brands:
