Talent Recruitment

Outsourcing Customer Service & Sales Support Offshore Teams in the Philippines

Satellite Office is helping clients worldwide to future-proof their operations while enjoying an end-to-end offshore outsourcing experience with no hidden fees.

The Philippines has a rich talent pool of customer services and sales professionals with relevant experience in customer care and the call center industry. Known as one of the leading outsourcing locations in Asia for customer service and sales functions, the Philippines has a highly skilled workforce equipped with strong English proficiency and cultural compatibility with the West.

Our Recruitment Team can help you find the right candidates for a variety of roles, including Customer Care Representative, Email Customer Service Coordinator, Live Chat Support Representative, Client Services Coordinator, Onboarding Specialist, Client Happiness Coordinator, Telemarketer, and Sales Support Specialist.

We source, screen, and test the best available talent for your roles to your exact specifications, and you make the hiring decision. You have full control of the team and real-time visibility.

Build your dedicated offshore customer service team in the Philippines to improve operational efficiency, increase capacity, and maximise budget.

remote customer support for business process outsourcing philippines - Satellite Office

Benefits

5 Reasons to Outsource Your Customer Service & Sales Support teams.

1

Lower Operational Costs

Hire up to 3 highly skilled offshore resources in the Philippines, for the same cost as 1 local team member. By outsourcing customer service and sales support, you can save time and resources while increasing your sales coverage.
2

Increase Support Coverage

Extend your business hours or implement 24/7 support by hiring offshore customer service agents that can cover shifting schedules and different time zones.
3

Deliver a Consistent Experience

Offshore customer service agents who can confidently communicate across various channels help your business deliver a consistent omnichannel experience.
4

Scale Up Your Business and Improve Speed to Market

Outsourcing allows you to expand your capacity while lowering overhead costs. Scale fast and respond quickly to changing consumer demands in a cost-effective way.
5

Seamlessly Integrate your Remote Resources as an Extension of your Local Team

Our flexible offshore outsourcing solutions enable you to manage your offshore employees your way and seamlessly integrate them as an extension of your local team. You have full control of your team’s productivity, output quality and targets while we provide you with comprehensive support that makes managing your offshore team as simple as possible. We take care of recruitment, performance management, upskilling, HR, payroll, IT support, and infrastructure, so you can focus on achieving your business targets.

Inbound Representatives

Inbound representatives answer incoming calls from customers and provide support services as needed. This can be done through any channel, including voice, email, chat, SMS or social media. We have successfully hired skilled candidates for several roles including Customer Care Representatives, Client Services Coordinators, and Onboarding Specialists.

Helpdesk Support

An offshore helpdesk team covering different time zone provides your customers with flexibility as they can call, email or even have a live chat to receive support from round-the-clock staff whenever required.  Several roles we filled for our clients include Email Customer Service Coordinators and Live Chat Support Representatives.

Non-voice Support

Improve customer experience and drive brand loyaltyHire offshore Chat Support Agents to provide real-time support to customers who are always on the go.

Roles

Customer Service & Sales Support resources you can outsource.

Outbound Representatives

Outbound offshore teams, which include Telemarketers and Sales Support Specialists, support your sales initiatives by making outbound calls to existing and potential customers. They are focused on increasing your sales, following up on leads, helping you explore new markets, and nurturing customer relationships.

Technical Support

Give your customers access to solutions across multiple channels by outsourcing technical support to the Philippines. From Email Support Help DeskSupport Virtual Assistants, and Live Support Agents, provide your customers with multiple support options to help them quickly resolve technical issues.

Virtual Receptionists

Virtual Receptionists can remotely perform the same exact tasks as onsite receptionists can. They can help you take care of all front desk functions, such as answering incoming calls, transferring calls, and taking messages for your various stakeholders. 

Outsourcing Savings Calculator

Wondering how much you can save with outsourcing?

Use our Outsourcing Savings Calculator.

Select the role, level of seniority, and number of employees you need for your business to discover real-time cost-savings percentage with outsourcing. The projected cost-savings percentage is based on current market research and does not yet include our service fee.

Savings Calculator 2.0
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Calculate Total Savings
With offshoring, you can have an annual savings of approximately 60% of the cost of hiring locally.
A free comprehensive breakdown of your offshoring cost-savings is ready to be sent to your email. Complete the form below to receive it.

All-inclusive Fee

An all-inclusive fee for hiring talented Filipino professionals.

Satellite Office provides premium offshore staffing solutions for small to medium sized businesses, partnering with them to build their own dedicated teams in the Philippines. The savings our solutions provide allows for our clients to access up to three Philippines based team members for the same cost as one equivalent in the local market.

Satellite Office offers an all-inclusive fee for hiring talented Filipino professionals which includes Direct Costs as well as the Monthly Solution Fee which covers Gross Salary, Mandatory 13th Month Pay, Private Medical Insurance and Employer Statutory Costs.

talend staff of offshore support services in the Philippines - Satellite Office

BY 2ND WEEK

Candidates screening and first interviews.

BY 3RD-4TH WEEK

Second interviews and preparation of job offer.

BY 7TH WEEK

Finalised office and facilities setup.

BY 8TH WEEK

Commence savings and operational improvements.

Efficient Recruitment Timeline

Hiring the best talent for your role in as short as 4 weeks.

The best candidates are in high demand, and moving fast with hiring means obtaining the best talent you need immediately. Our fast recruitment time helps attract, convert and hire the most qualified talent for your role. We work closely with you to speed up the recruitment process for the candidates you prefer, helping you make quick hiring decisions confidently.

Our key to success lies in having an in-depth understanding of your business requirements to ensure that all candidates we endorse align with your qualifications. Our industry-specialised recruitment team provides you with full support across role calibration, screening, interviews, and testing of candidates to ensure they meet your requirements.

Future-proof your business. Build your offshore team today.

FAQs

Frequently Asked Questions to help you with your offshore staff leasing requirements

What sets Satellite Office apart from other offshoring companies in the Philippines?

We provide highly consultative outsourcing services to our clients and take a partnership approach. Our unique value proposition begins with our Account Management which helps us to deliver a personal, ‘hand holding’ approach to our clients which continues through the life of the client. The Sydney Team is headed up by Michael, who brings a high level of business expertise and change management experience having headed up both public and private companies. Our team in Manila is led by Jeff Blake, a highly experienced senior executive having worked for over 17 years in the BPO Philippines / offshoring sector. Jeff is responsible for all operations and support services performed in Manila for Satellite Office. This combination of highly experienced senior executive talent in Australia and the Philippines provides a strong point of difference to other outsourcing companies.

In addition, our specialised offshore recruitment professionals aim to recruit the best talent for any given role at the agreed budget. Our approach is to partner with our clients, by understanding their business and talent requirements, across technical and non-technical roles, to build their own teams sourced from a highly experienced, English speaking, and university educated talent pool. Each person we endorse for processing has been finely screened to match the client’s specific needs and our in-depth research of the Philippines outsourcing talent market. We focus on quality, and efficiency, continuously communicating with all points of contact to ensure that hires are not only the best fit for the job specification, but are also a great cultural match for our client, maximising the opportunity for them to contribute towards the growth and success of our clients.

Our on-going quality of services and operations also ensures an above industry average for client and staff retention. Satellite Office invests considerable time and resources into creating an exceptional work environment, both within our facilities as well as extra activities and engagement outside of the work environment.

Read more about this in the Services section.

What are the benefits of outsourcing?

Outsourcing gives your business access to experienced English-speaking professionals with up to 70% in cost savings. Satellite Office helps build dedicated offshore teams that are flexible and integrate seamlessly with your onshore teams, helping your business run faster and more efficiently, with less overhead costs.

How does Satellite Office help find the right staff for my role?

Satellite Office offers a consultative account management approach to outsourcing, which means that we partner with you through every stage of the outsourcing process. We help refine your role and then vet the highest quality candidates that perfectly match your business and open position. Our support doesn’t stop when your recruitment is delivered. We continue to nurture and manage the selected staff to ensure high quality standards and customer satisfaction.

Read more FAQs

Start your journey with Satellite Office.

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