- Abundant labour force of 44+ million (GDP of c. $305bn)
- 3rd largest English speaking country
- BPO - Largest private sector job creator
- 640,000+ college graduates per year
- Affinity with Western culture and extremely loyal
- Service orientation and highly trainable
BUSINESS ENGLISH INDEX (EX NATIVE-ENGLISH SPEAKING PEOPLE)

Source: Global English, Frost & Sulivan analysis
NUMBER OF HIGHER EDUCATION GRADUATES(2015)('000)

Source: CHED(Higher Education Enrollment and Graduate Data)
The Philippines IT & BPM Industry By Sector (2016)
SECTOR |
DESCRIPTION |
FTE ('000) |
Total: |
|
1,146 |
Contact Centre & BPO
|
Inbound/Outbound services, Technical support, Finance & Back Office, Digital Marketing & Design |
751 |
Global In-House Centres |
In-House Managed Services for Global Multinationals |
149 |
IT Services
|
Software Development, Networks and Architecture, Support, BI, PM and IT Related Functions |
124 |
Healthcare Information Management
|
Clinical Data Management, Remote Healthcare Management, Medical & Legal Transcription |
118 |
Animation & Game Development
|
3D Animation & Design, Augmented & Virtual Reality, Gamification, IT Development |
4 |
Source: IBPAP 2017 (IT & Business Process Association Philippines)
LABOUR COSTS FOR ENGLISH SPEAKING PROFESSIONALS AMONG LOWEST IN THE WORLD
CUSTOMER SERVICE TEAM LEADER - 2015 (USD '000)

Source: Payscale, Frost & Sullivan Analysis
Note: This includes median salary costs only for each country (USD ‘000 per annum) per FTE 2015
IT SERVICES TEAM LEADER - 2015 (USD '000)

Source: Payscale, Frost & Sullivan Analysis
LEADING THE OFFSHORE OUTSOURCING EVOLUTION
PHILIPPINES BPO INDUSTRY SIZE (2013 – 2020)
Global market share of 13+% in 2017
Source: IBPAP 2017 (IT & Business Process Association Philippines)
VOICE
- Global outsourcing services leader for voice, customer care, technical support, sales, collections
- 30% share of U.S. and 15-20% of APAC
NON-VOICE
- 10% share that is rapidly growing
- Significant industry-specific value enhancement opportunities
IT / SOFTWARE DEVELOPMENT
- Depth in IT development, networks & architecture, support & IT related functions
- 3rd largest pool of qualified resources in APAC